Refund Policy
Thank you for shopping at Rosecook.co.nz. We strive to provide you with the best quality products and services. However, if you are not entirely satisfied with your purchase, we’re here to help. This Return and Refund Policy outlines our procedures for returns and refunds to ensure a smooth and satisfactory experience for our valued customers.
Returns
1.1 Eligibility To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Certain products, such as perishable goods, intimate or sanitary items, and customized or personalized items, may not be eligible for return due to their nature. Please check the product description and reach out to our customer support for further clarification.
1.2 Return Process If you wish to return an eligible item, please follow these steps:
1.2.1 Contact Customer Support: Get in touch with our customer support team by phone at +649 889 9055 or by email at info@rosecook.co.nz within 7 days from the date of delivery. Provide your order details and reason for the return.
1.2.2 Return Authorization: Our customer support team will guide you through the return process and provide you with a return if your return request is approved.
1.2.3 Package the Item: Safely package the item in its original packaging, including all accessories, and clearly mark the outside of the package.
1.2.4 Ship the Item: Ship the item back to the address mentioned below using a trackable shipping service. You will be responsible for the return shipping costs unless the return is due to our error.
Return Address: 5 Harris Street Marton, New Zealand, 4710
1.2.5 Confirmation: Once we receive and inspect the returned item, we will notify you of the status of your return and initiate the refund process if the item meets the eligibility criteria.
Refunds
2.1 Refund Eligibility To be eligible for a refund, the returned item must meet the eligibility criteria mentioned in section 1.1. Refunds will be issued based on the original payment method used for the purchase.
2.2 Refund Process Upon approval of your return and inspection of the item, we will initiate the refund process. The refund will be processed within business days and will be credited back to the original payment method. Please note that the timing of the refund appearing in your account may vary depending on your financial institution.
2.3 Non-Refundable Items Certain items are non-refundable, including but not limited to:
- Perishable goods
- Intimate or sanitary items
- Customized or personalized items
- Gift cards
- Contact Us If you have any questions or concerns regarding our Return and Refund Policy, please feel free to contact our customer support team:
Contact Number: +64 9 889 2365
Contact Email: info@rosecook.co.nz
We are open now 24/7. Please contact us for any query you have or facing any kind of issue.
Our team is available to assist you during our business hours and will be happy to guide you through the return and refund process or address any inquiries you may have.
- Changes to this Policy Rosecook.co.nz reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.
Please review this policy periodically to stay informed about our current procedures.
Thank you for shopping with Rosecook.co.nz. We appreciate your trust and loyalty.
